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GDPR (General Data Protection Regulation) Policy for Therapy Platform

1. Introduction

This GDPR Policy outlines how BetterU Group Ltd (“Company,” “we,” “us,” or “our”) collects, processes, and protects personal data in accordance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This policy applies to all users (“Users,” “you,” or “your”) of our online therapy platform (the “Platform”).

2. Data Controller and Contact Information

The data controller responsible for the processing of personal data on the Platform is:

BetterU Group Ltd

If you have any questions or concerns about the processing of your personal data, please contact our Data Protection Officer at [DPO Email].

3. Personal Data We Collect

3.1. During the registration process and your use of the Platform, we may collect the following types of personal data:

  • Name, address, and contact information

  • Date of birth

  • Gender

  • Health and medical information relevant to therapy services

  • Payment information

  • Communication and session records

  • User preferences and feedback

3.2. We may also collect non-personal data, such as cookies and usage data, to improve the functionality and performance of the Platform.

4. Purpose and Legal Basis for Data Processing

4.1. We process personal data for the following purposes:

  • Providing access to the Platform and its features

  • Facilitating communication and therapy sessions between Users and Therapists

  • Processing payments for therapy sessions

  • Responding to user inquiries and providing customer support

  • Sending promotional and marketing materials (with explicit consent)

  • Complying with legal obligations

4.2. The legal bases for processing personal data include the necessity for the performance of a contract (such as providing therapy services), compliance with legal obligations, and obtaining explicit consent where required.

5. Data Retention

5.1. Personal data will be retained for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.

6. Data Security

6.1. We implement appropriate technical and organizational measures to safeguard personal data from unauthorized access, disclosure, alteration, or destruction.

7. Data Sharing

7.1. We may share personal data with Therapists to facilitate therapy sessions and communication. Therapists are bound by confidentiality obligations.

7.2. Personal data may also be shared with third-party service providers (e.g., payment processors, hosting services) to support Platform operations.

8. User Rights

8.1. Users have the right to access, rectify, erase, restrict, and object to the processing of their personal data.

8.2. Users can exercise their rights by contacting our Data Protection Officer at [DPO Email].

9. International Data Transfers

9.1. Personal data may be transferred and processed in countries outside the European Economic Area (EEA). In such cases, we will ensure appropriate safeguards are in place.

10. Updates to this Policy

10.1. This GDPR Policy may be updated from time to time. Users will be notified of any significant changes.

By using the Platform, you acknowledge that you have read, understood, and agree to the terms outlined in this GDPR Policy. If you do not agree with this policy, you may not use the Platform.